Refund and Returns Policy

‌Effective Date: October 11, 2026‌

This Refund and Returns Policy is published by GLOBUS Lux S.A., the operator of the official e-commerce website www.globuslux.com, to govern all post-purchase interactions related to our curated collection of soft, long-lasting, high-performance kitchen cleaning textiles. This policy applies to every customer who places an order for our dish towels, scrub textiles, and stain-proof tablecloths via our platform, and sets out clear, consistent rules for all return and product replacement requests to protect the rights of both shoppers and our brand. Our core policy explicitly prohibits sole refunds under all standard circumstances: we do not process cash-only refunds for any completed order, and all valid post-purchase requests that meet our requirements will be resolved exclusively through eligible product replacement, store credit issuance, or return of the full set of purchased items in unused, unopened condition.

1. Contact and Eligibility Basics

For any questions or requests related to this returns policy, you may reach our customer support team at:
GLOBUS Lux S.A.
Address: 239 Z.A.E. Wolser A, L-3225 Bettembourg, Luxembourg
Contact Email: moonlt@globuslux.com
Contact Telephone: +352 2651 2404

All customers who have completed a verified purchase on www.globuslux.com are eligible to submit a return request within 30 calendar days of the confirmed delivery date of your order. We strictly do not honor any request submitted after this 30-day window, and no sole refund request will be accepted for any reason once the 30-day post-delivery period has expired. This policy does not apply to final clearance items marked as non-returnable on our product pages at the time of checkout.

2. Return Eligibility Rules

To qualify for any post-purchase resolution under this policy, your returned items must meet all of the following requirements without exception:

All products must be in their original, unopened, sealed retail packaging, with all original product tags, care instruction labels, and accompanying documentation intact and unmodified.
No products in the return shipment may have been washed, used, laundered, or exposed to kitchen environments. Since our kitchen cleaning textiles are designed for daily household use, any signs of contact with grease, water, detergents, food residue, or household surfaces automatically make the item ineligible for return.
You must provide the original order number, your full checkout name, and the delivery confirmation receipt when submitting your return request to our support team, to verify the legitimacy of your purchase on our platform.

Items that do not meet these eligibility requirements, including products that show signs of normal daily use after you follow our recommended care guidance (machine wash with mild detergent, skip fabric softener and hang dry naturally to keep dish towels absorbent), will not be approved for any resolution, and no sole refund will be issued in any scenario where the item has been used.

3. Explicit No-Sole-Refund Terms

We emphasize clearly that sole cash refunds with no accompanying product return, product exchange, or store credit disbursement are strictly prohibited for all purchases made on www.globuslux.com. We will never process a request that asks for a 100% monetary refund while the customer retains full possession of the ordered kitchen textiles. This rule applies to all order scenarios, including but not limited to minor shipping delays, user change of mind after completing checkout, and perceived performance differences that do not align with the verified product specifications advertised on our website.

We also do not process partial sole refunds for partial order returns. If you return only one item from a multi-item order for kitchen textiles, you will receive full store credit equivalent to the exact value of the returned item, rather than a cash refund to your original payment method. There are no exceptions to our no-sole-refund policy outside of cases where our team has verified that the delivered product is fundamentally damaged, mispackaged, and completely unfit for use even after unboxing and inspection — even in these rare cases, we will prioritize offering you a brand new identical product replacement before any alternative resolution is discussed.

4. Valid Resolution Paths for Eligible Returns

All eligible return requests that meet our listed criteria will be resolved via one of the following approved options, all of which adhere to our no-sole-refund rule:

‌Free Like-For-Like Product Replacement‌: If you received a mis-shipped, defective, or damaged kitchen textile product that does not meet our advertised standards (including cases where a delivered dish towel shows unexpected lint or streaking that does not match our official product descriptions), we will arrange for a brand new, identical replacement item to be shipped to you completely free of charge, and cover all associated shipping costs for both the return of the defective item and the dispatch of your new replacement. Our premium microfiber weave is designed to deliver a completely streak-free finish, so any confirmed defect that breaks this performance guarantee will be resolved with a high-quality replacement that meets our strict real home kitchen test standards, the same tests that make sure all our products can last through hundreds of washes with proper care.
‌Full-Value Store Credit‌: If you prefer not to receive a direct replacement for the returned item, you may choose to receive full 100% store credit equivalent to the full purchase price of the returned products, with no additional expiration date. You can use this store credit to purchase any of our 240+ total products across our dish towel, scrub textile, and stain-proof tablecloth collections for your future kitchen tidying needs.
‌Complete Return for Full Credit‌: If you return your entire unopened, unused order within the 30-day eligible window, we will issue a full store credit equal to the full total value you paid for the order, which you can apply to any future purchase on our website at any time.

The only scenario where we will ever process a monetary refund to your original payment method is when both of the following two conditions are fully satisfied: you return 100% of all items in your original order in completely unused, resellable condition within the 30-day window, and you have already confirmed that you do not wish to receive a product replacement or store credit for any reason. Even in this specific case, we will not process this monetary refund until we have received and fully inspected all returned items at our Bettembourg warehouse to confirm they meet all eligibility requirements, and this resolution is classified as a full return reimbursement, not a sole refund.

5. Return Shipping Guidance

Once your return request is approved by our support team, we will send you a pre-paid, pre-addressed shipping label via email that you can use to send the eligible items back to our warehouse. For all eligible replacement requests related to defective, mis-shipped or damaged products, we will cover 100% of the return shipping costs. For returns submitted due to change of mind, the customer is responsible for covering the nominal return shipping fee, which will be deducted from the total store credit value issued to your account.

Our quality control team will inspect all returned items within 5 business days of receiving them at our warehouse. You will receive a confirmation email once the inspection process is complete, and your approved replacement item will be dispatched within 2 working days, or your store credit will be immediately added to your registered www.globuslux.com user account.

6. Final Provisions

This policy is designed to ensure a fair, transparent post-purchase experience for all of our 85k+ happy customers. Our 6 years of business experience in supplying high-quality kitchen cleaning textiles has shown that this no-sole-refund structure helps us keep product prices affordable for all shoppers, while still providing full protection for customers who receive products that do not meet our strict performance standards. If you have any questions about this policy, contact our team during our office hours and we will reply to your inquiry as quickly as possible.