Terms of Service

‌Effective Date: October 11, 2026‌

These Terms of Service (the “Terms”) constitute a legally binding agreement between you, the user and purchaser of our kitchen textile products, and GLOBUS Lux S.A., the registered operator of the website www.globuslux.com. By accessing, browsing, creating an account, placing an order, or using any features and services provided on our website, you confirm that you have fully read, understood, and agreed to be bound by every clause outlined in these Terms. If you do not accept all provisions of these Terms in their entirety, you must immediately discontinue your use of the www.globuslux.com platform and may not make any purchases through our website.

1. Company Identification and Governing Law

The service provider operating this e-commerce platform is officially registered as:
GLOBUS Lux S.A.
Registered Address: 239 Z.A.E. Wolser A, L-3225 Bettembourg, Luxembourg
Official Contact Email: moonlt@globuslux.com
Official Contact Telephone: +352 2651 2404

GOVERNING LAW

These Terms of Service, as well as any separate supplementary agreements, policies, or disputes related to the services we provide, shall be governed by, construed, and enforced in strict accordance with the laws of the Grand Duchy of Luxembourg, and the applicable regulatory frameworks of the European Union including the Digital Services Act (DSA), General Data Protection Regulation (GDPR), General Product Safety Regulation (GPSR), and all other relevant consumer protection statutes that apply to e-commerce operations based in Luxembourg. Any legal proceeding, claim, or dispute arising from your use of our website shall be exclusively submitted to the jurisdiction of the competent courts located in Bettembourg, Luxembourg.

2. Service Overview

www.globuslux.com is a specialized e-commerce platform dedicated to selling our carefully curated collection of soft, long-lasting, high-performance cleaning textiles designed for all home cooks. Our full product range includes lint-free dish towels, absorbent scrub textiles, and stain-proof tablecloths, all of which undergo strict real home kitchen tests to guarantee zero lint residue, completely streak-free cleaning performance, and durable weave quality that maintains full functionality through hundreds of regular washes. With 6 years of industry experience, over 85,000 happy customers globally, and more than 240 unique kitchen textile products in our catalog, we are committed to turning every messy kitchen wipe into a quick, easy household task for every user.

All services offered on our website are made available to eligible users who meet the qualification requirements specified in these Terms. We retain the full right to modify, suspend, or discontinue any part of our platform services at any time, with reasonable advance public notice posted on our website homepage to minimize disruption to existing pending orders and active user accounts.

3. User Eligibility and Account Registration

By proceeding to register an account and use our platform services, you confirm that you hold full legal civil capacity under applicable law, meaning you are at least 16 years of age, or have received explicit written consent from your legal guardian if you are under the age of 16, to enter into a binding purchase contract and be fully responsible for all activities conducted under your user account. You also confirm that you are not listed on any international trade sanction, restricted entity, or economic embargo list published by Luxembourg, the European Union, or the United Nations, and you will not use our platform for any activities that violate applicable trade regulations.

When you complete the account registration process, you agree to provide us with true, accurate, complete, and up-to-date personal information, including your full legal name, valid email address, active contact telephone number, and accurate shipping address. You are required to promptly update your registered information via your user profile if any of these details change, to ensure we can process your orders and contact you with order-related notifications without unnecessary delays.

You are fully responsible for maintaining the security and confidentiality of your account login credentials, including your account password. All activities that take place under your logged-in account, including submitting purchase orders, initiating support requests, and modifying your personal settings, will be deemed to be authorized actions taken by you. You must notify our support team immediately at moonlt@globuslux.com if you identify any unauthorized access to your account, so that we can take immediate protective measures to secure your account. We will not be liable for any losses incurred due to your failure to properly safeguard your account login information.

You explicitly agree not to register or use an account with offensive, illegal, infringing, or harmful content in your profile settings, including usernames, avatars, or public profile descriptions that violate public order and good morals, infringe on third party intellectual property rights, or promote illegal activities. We reserve the right to suspend or permanently terminate any account that violates these provisions, without prior notice if the violation is severe enough to harm our platform or other users.

4. Product Information and Order Process

All product descriptions, specifications, images, performance claims, and pricing details published on www.globuslux.com are presented in full compliance with the DSA transparency requirements, to ensure all information is clear, non-misleading, and fully consistent with the actual attributes of the kitchen textiles we sell. We explicitly state that our soft, non-abrasive textiles are completely safe for non-stick pan surfaces, our dish towels maintain full absorbency for 3 to 4 months with proper care (machine wash with mild detergent, skip fabric softener and hang dry naturally), and our premium microfiber weave delivers a completely streak-free finish for glass and stainless steel surfaces. However, minor, non-material variations in product color, fabric texture, or print design that result from normal manufacturing processes do not qualify as product defects or grounds for invalidating a completed purchase.

When you submit an order on our website, this constitutes a binding purchase offer to us. We will send you an automatic order confirmation email immediately after receiving your payment, which does not count as formal contract acceptance. Our formal acceptance of your order will be confirmed in a separate dispatch notification email, sent to you after our warehouse team has completed the pre-dispatch quality check for all items in your order and scanned the parcel for shipment. In the rare event that a product you ordered is listed on our website at an incorrectly displayed price due to a technical system error, we reserve the right to notify you and cancel the relevant order before dispatch, even if you have already received the initial order confirmation, and issue a full store credit for the incorrect order amount to your account.

All pricing displayed on our website is denominated in Euro, and all listed prices explicitly include applicable VAT (value-added tax) for EEA destinations, as required by EU tax regulations. For international non-EEA orders, any applicable local import duties, customs clearance fees, or additional consumption taxes imposed by your destination jurisdiction are your sole responsibility as the buyer, and these fees are not included in the total checkout price displayed on our website. All customers who import products into the EU are responsible for registering for the required VAT number in their respective destination jurisdictions if they meet the mandatory VAT registration thresholds, to ensure full compliance with European tax regulations.

5. Compliance with EU Regulatory Requirements

All operations on our platform strictly align with the latest European Union regulatory requirements, including the 2026 fully enforced Digital Services Act, to protect the legitimate online rights of all our EU users:

• All information displayed on our website, including product descriptions, total pricing including taxes and shipping fees, delivery timelines, and refund and return policies, is fully visible and clearly presented to users before you confirm your purchase, in full compliance with DSA transparency rules. Our customer support team is required to only provide responses that are 100% consistent with the official terms published on our website, with no inconsistent verbal commitments or misleading guarantees allowed.
• We operate a fully tracked, standardized complaint handling system that ensures every user inquiry, feedback, or complaint is assigned to a dedicated support agent, responded to within a reasonable timeframe, and fully resolved with documented process records retained for audit purposes, as required by DSA complaint processing rules.
• We strictly prohibit all activities that violate DSA fair trading rules, including offering rewards to induce users to leave biased positive product reviews, deleting legitimate negative customer feedback without valid justification, or making false, misleading delivery promises (such as unverified “guaranteed 3 day arrival” statements) that do not align with our published shipping timelines.
• For personal data processing activities performed on our platform, we fully adhere to all GDPR requirements, including collecting only the minimal necessary user data for order processing, storing data for only the legally required and business necessary duration, honoring all user data subject rights including access, erasure, data portability, and consent withdrawal requests, and ensuring all third party service providers we work with sign formal Data Processing Agreements to guarantee equivalent data protection standards. We never over-collect irrelevant sensitive personal information from users, including data related to gender, religious beliefs, political opinions, or other special category personal data under GDPR.
• We meet all mandatory European environmental compliance requirements, including completing all required EPR (Extended Producer Responsibility) registrations for packaging materials, ensuring we hold valid CE certification for every product category sold on our platform, and displaying all required Triman and recycling information on product packaging for the French market, to avoid non-compliance risks that would lead to product detention or administrative penalties.

6. Payment and Transaction Security

All payment transactions processed on www.globuslux.com are handled through our PCI-DSS compliant third party payment service providers. We do not store full user bank card information or sensitive payment credentials on our own servers, and all payment data is automatically processed with built-in data encryption and masking features to fully protect your financial information, in line with EU data security and payment regulatory requirements. You confirm that the payment method you use to complete your order is legally authorized, and you hold full legal right to use that payment method for the relevant transaction.

If a payment transaction you complete is flagged as high risk for fraud, or is subsequently challenged and reversed via a chargeback request submitted without valid legitimate justification, we reserve the right to restrict your account access, suspend processing of all your pending orders, and retain the right to pursue legal remedies to recover any corresponding financial losses we incur from the fraudulent or unjustified chargeback activity.

7. Intellectual Property Rights

All content published on www.globuslux.com, including but not limited to product images, product description text, website design layout, brand logos, customer review compilation content, platform function code, and all other related materials, are the exclusive intellectual property property of GLOBUS Lux S.A., and are protected by applicable copyright, trademark, and other intellectual property laws across the European Union and around the world.

You may not reproduce, distribute, modify, publicly display, republish, frame, or use any of our platform’s intellectual property content for commercial or non-personal purposes without our explicit prior written authorization. You also agree not to use any of our registered trademarks or brand identifiers in any domain name, social media account, search engine advertisement, or other external commercial context, without our explicit written consent, to avoid causing public confusion about the source of goods or services.

When you submit a customer product review, product feedback, or other user-generated content to our platform, you automatically grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display that content on our website and our official brand marketing channels, for the sole purpose of showcasing verified real user experiences of our kitchen textile products. You confirm that all user-generated content you submit to our platform does not infringe on the copyright, portrait right, reputation right, or other legitimate legal rights of any third party, and you will be fully liable for any legal claims that arise from non-compliant content you post.

8. Platform Policies Integration

The following official public policies published on www.globuslux.com are formal supplementary agreements that form an indivisible, legally binding part of these Terms of Service, with the same legal effect as the main Terms document:

• ‌Privacy Policy‌: Governs how we collect, store, process, and protect your personal data, in full compliance with GDPR requirements.
• ‌Shipping Policy‌: Specifies our order processing timeline (1 to 3 working days after payment verification), tiered delivery options, estimated delivery windows, shipping address rules, lost and damaged parcel handling processes, and other logistics related terms.
• ‌Refund and Returns Policy‌: Clarifies our 30-day post-delivery return eligibility window, our explicit no-sole-refund rule (no 100% cash refunds where the customer retains possession of the purchased products), as well as the valid resolution paths of free product replacement, full-value store credit, and full unopened order return for monetary reimbursement, to ensure all users understand the exact post-purchase resolution processes available to them.

By using our platform services, you confirm that you have carefully reviewed and agreed to all the clauses outlined in these supplementary policies. In the event that there is any minor inconsistency between the main Terms of Service and these supplementary policies, the relevant specific supplementary policy clause will take precedence for the corresponding subject matter.

9. Permitted Use and Prohibited Activities

When you access and use our www.globuslux.com platform, you explicitly agree that you will not engage in any of the following prohibited activities:

1. Using automated bots, scrapers, crawlers, or other unauthorized tools to access, extract, or harvest data from our website in large volumes, without our prior explicit written approval.
2. Submitting false, fraudulent, or malicious order requests, including false orders placed with stolen payment credentials, or repeated abusive false return requests submitted to obtain free products.
3. Interfering, disrupting, or launching cyber attacks against the normal operation of our website server, platform backend system, or related network infrastructure.
4. Reselling our purchased kitchen textile products in large volumes under a different brand name, or using our original product packaging and images to conduct misleading commercial sales activities that falsely represent the product origin.
5. Using our platform to distribute illegal, harmful, harassing, defamatory, or obscene content that violates public order and applicable laws.
6. Circumventing our platform account access restrictions, or creating multiple duplicate user accounts to evade platform policy restrictions or abuse promotional offers.

If we confirm that you have engaged in any of the prohibited activities listed above, we reserve the right to immediately issue a warning, temporarily restrict your account functions, or permanently terminate your platform account, depending on the severity of the violation, and we retain the right to pursue all legal remedies to recover any damages caused by your non-compliant activities.

10. Disclaimer of Liability

Subject to the mandatory legal provisions of Luxembourg and European Union consumer protection laws that cannot be excluded by agreement, GLOBUS Lux S.A. shall not be held liable for indirect, incidental, consequential, or punitive damages arising from your use of our platform services, including but not limited to lost profits, lost business revenue, or business operation interruptions that occur outside of our reasonable operational control.

We do not warrant that our website service will be completely uninterrupted, 100% error free, or completely immune to unauthorized third party intrusion. However, we maintain a continuous system optimization and security upgrade mechanism to resolve identified technical faults as quickly as possible, to minimize any negative impact on normal user shopping experience. The limitations of liability outlined in this clause do not apply to personal injury claims, or any other liability that cannot be legally excluded under mandatory applicable law.

We explicitly confirm that this Terms document does not include any unfair or non-enforceable “unilateral final interpretation right” clauses, and all our rule modifications, account processing decisions, and dispute resolution processes are implemented in full compliance with the principles of fairness and transparency under Luxembourg civil law. We will never arbitrarily alter platform rules without 7 days advance public notification, to guarantee all users have sufficient transition time to adapt to policy changes before they take effect.

11. Amendment of Terms

We reserve the right to update and revise these Terms of Service on a periodic basis, to align with new regulatory requirements released by the European Union, adapt to new business operation adjustments, or improve the rationality of our user service rules. When we make material modifications to these Terms, we will update the effective date displayed at the top of this document, and publish a prominent public announcement on the homepage of www.globuslux.com at least 7 calendar days before the revised Terms officially come into effect, as required by EU e-commerce regulations.

If you do not agree to the modified content of the revised Terms, you may stop using our platform services, cancel your user account, and submit a request for us to delete all your retained personal data in full compliance with your GDPR data subject rights. Your continued access to our website and use of our services after the effective date of the revised Terms will be deemed as your full acceptance of all the amended provisions.

12. Dispute Resolution

In the event that any dispute, claim, or disagreement arises between you and GLOBUS Lux S.A. related to these Terms, your order, or your use of our platform services, both parties agree that we will first attempt to resolve the issue amicably through friendly negotiation. You may send your detailed dispute description to our support team at moonlt@globuslux.com, and we will assign a dedicated representative to follow up on your case and provide a formal response within 10 working days of receiving your inquiry.

If the dispute cannot be resolved through friendly negotiation within 30 calendar days of the initial submission, either party may submit the dispute to the competent local court located in Bettembourg, Luxembourg, for formal judicial resolution, in line with the governing law provisions specified in these Terms.

13. Final Contact Information

If you have any questions, doubts, or inquiries related to any clause in these Terms of Service, you may contact our official support team at any time via the following channels, and we will reply to your request during our published official office hours:
GLOBUS Lux S.A.
Address: 239 Z.A.E. Wolser A, L-3225 Bettembourg, Luxembourg
Contact Email: moonlt@globuslux.com
Contact Telephone: +352 2651 2404