Shipping Policy

‌Effective Date: October 11, 2026‌

This Shipping Policy is published by GLOBUS Lux S.A., the official operator of www.globuslux.com, to govern all order delivery processes for our curated range of soft, long-lasting, high-performance kitchen cleaning textiles, including our signature dish towels, reusable scrub textiles, and stain-proof tablecloths. As a brand with 6 years of specialized experience supplying premium kitchen linens to over 85,000 happy customers, we have designed this policy to set out transparent, easy-to-follow rules for every step of your order shipping journey, ensuring you can receive your 100% lint-free, super absorbent, streak-free kitchen products safely and efficiently after checkout.

1. Shipping Contact & Core Overview

If you have any inquiries about your order status, delivery timelines, or shipping-related concerns at any point, you can reach our dedicated shipping support team via the following official channels:
GLOBUS Lux S.A.
Address: 239 Z.A.E. Wolser A, L-3225 Bettembourg, Luxembourg
Contact Email: moonlt@globuslux.com
Contact Telephone: +352 2651 2404

We operate our primary global distribution hub directly out of our Bettembourg, Luxembourg facility, where all our 240+ total kitchen textile products are stored in climate-controlled, inventory-managed conditions after passing strict real home kitchen test checks to guarantee product quality before dispatch. Our shipping services cover customers across the entire European Economic Area (EEA), as well as 32 additional non-EEA international markets, with tiered delivery options tailored to suit different shopping preferences and timeline requirements.

2. Order Processing Timeline

Every order submitted and successfully paid on www.globuslux.com goes through a standardized verification and preparation process before it is handed over to our logistics partners. All order processing is completed within 1 to 3 working days, excluding official public holidays in Luxembourg and regional national public holidays in the destination market.

Once your payment has been verified, our warehouse team will conduct a final pre-dispatch quality check for every item in your order to confirm no product tags, labels or protective packaging have been damaged during storage, and that all dish towels, scrub textiles or stain-proof tablecloths you ordered meet our advertised performance standards, including the lint-free, super absorbent weave that leaves zero streaks on glass and stainless steel surfaces. You will receive an automatic order confirmation email immediately after your payment is approved, followed by a separate dispatch notification email with your unique tracking link as soon as your parcel is scanned and picked up by our courier partner. During peak seasonal promotion periods, such as holiday sales events, processing timelines may be extended by a maximum of 2 additional working days, and we will post a clear public notice on our website homepage in advance to inform all customers of the temporary adjustment.

3. Shipping Options & Delivery Timelines

We offer three distinct shipping tiers for all customers, with transparent pricing and clearly communicated estimated delivery windows calculated from the date your order leaves our Bettembourg warehouse:

1. ‌Standard Free Shipping‌: This option is automatically applied to all eligible orders with a total cart value of €45 or more, shipped to destinations within the EEA. For standard orders under €45, a flat shipping fee of €3.99 will be added to your checkout total. Estimated delivery for standard shipping ranges from 5 to 8 working days, after dispatch.
2. ‌Express Paid Shipping‌: For customers who would like to receive their kitchen textiles faster, this paid shipping tier is available for a flat rate of €7.99 for all EEA destinations. Parcels sent via express service are prioritized by our warehouse team, and will be delivered to your designated address within 2 to 3 working days after dispatch.
3. ‌International Non-EEA Shipping‌: For customers located outside the European Economic Area, we offer flat-rate international shipping priced at €12.99 per order, with an estimated delivery window of 10 to 14 working days after dispatch. All international parcels will include a fully completed customs declaration form that lists the accurate value and product classification of your ordered kitchen textiles, to minimize the risk of unnecessary customs delays.

Please note that the estimated delivery timelines listed above are non-binding target windows, and minor delays caused by unexpected courier operational disruptions, extreme weather conditions, or mandatory customs inspection processes that fall outside of our direct operational control do not qualify for automatic store credit or compensation claims.

4. Shipping Address Rules

Customers are required to provide a complete, accurate, and reachable delivery address at the checkout stage, including a valid local contact telephone number that our courier can use to reach you in case no one is available to receive the parcel during the first delivery attempt. We do not process any address modification requests after your order has been dispatched from our warehouse, so please double check all your contact and delivery information carefully before finalizing your payment.

If you realize you have entered an incorrect delivery address after completing your order but before it has been marked as dispatched, you may contact our support team immediately via moonlt@globuslux.com to request an address update, and we will process your adjustment free of charge as long as our warehouse team has not begun packing your parcel. We are not responsible for parcels that are delivered to an incorrect address you provided at checkout, and customers will be required to cover any additional reshipping fees incurred from incorrect address submissions.

5. Parcel Tracking & Delivery Attempts

Once your order is dispatched, the tracking link provided in your dispatch notification email will update in real time, allowing you to monitor the exact location and status of your parcel at every stage of the delivery journey. Our courier partners will make a total of 3 separate delivery attempts to your provided address if no one is available to sign for the parcel. After the first failed delivery attempt, the courier will leave a physical delivery notification slip at your address with instructions for rescheduling a convenient redelivery time, or arranging to pick up the parcel in person at your local courier service point.

If the parcel is returned to our Bettembourg warehouse as undeliverable after all 3 delivery attempts are exhausted, our support team will contact you immediately to arrange either a free reshipment of your order for EEA customers, or to process a store credit equal to the full value of your original order if you no longer wish to receive the redelivery. We will never issue cash-only refunds for orders that are marked as successfully delivered to the address you provided, or for parcels returned due to repeated missed delivery appointments that are not caused by errors on our side.

6. Damaged or Lost Parcels

In the rare event that your parcel is confirmed to be completely lost by our courier partner during transit, we will offer you two optional resolutions: we can arrange a 100% free re-dispatch of your full original order, or we can issue a full store credit equivalent to the total value of your original purchase, which you can use for any future kitchen textile purchase on www.globuslux.com. We are committed to processing all lost parcel verification requests within 7 working days of you submitting the relevant tracking information to our support team.

If you receive a parcel with obvious external shipping damage that may have harmed the products inside, please document the damage clearly with photos before you open the package, and submit these photos to our support team within 48 hours of delivery confirmation. Our team will review your submission, and if we confirm that the products inside have been damaged during transit, we will arrange a replacement shipment completely free of charge, with zero additional cost to you.

7. Customs & Duties Policy

For all international orders shipped to destinations outside the European Economic Area, customers are fully responsible for paying any applicable local import duties, customs clearance fees, or value-added tax charges that may be imposed by their destination country’s customs authority at the time of parcel arrival. We do not include these charges in the original shipping and product price you pay at checkout, and we cannot pre-calculate or pre-collect these fees on behalf of your local customs agency. Failure to pay required import duties may result in your parcel being held or returned by local customs, and in this scenario we can only issue store credit for your order once the parcel is returned to our Luxembourg warehouse.

If you have further questions about any clause in this shipping policy, our support team will reply to your inquiry promptly during official office hours, to ensure you receive the full, clear information you need to get your high-performance kitchen cleaning textiles delivered smoothly.